Refund & Exchange Policy
For your protection and ours, please record an unboxing video when opening your package. To be eligible for support regarding damaged, missing, or incorrect items, the video must be shared within 24 hours of delivery.
7-Day Easy Exchange Policy
Your satisfaction matters to us. We provide a seamless exchange within 7 days of delivery in the following cases:
| Issue | Exchange Policy |
|---|---|
| Damaged Product | Free replacement with the same product. |
| Incorrect Product Received | Free replacement with the correct product ordered. |
| Ring Size Mismatch | Exchange for the same ring design in the correct size. A ₹250 shipping fee applies. |
Important Notes
1. Ring size exchanges are available only for rings.
2. Each order is eligible for one exchange only.
3. A ₹250 shipping and handling fee will apply for ring size exchanges.
4. If the requested item or size is unavailable, our team will assist you with the closest
available option or issue store credit, as applicable.
How to Request an Exchange
To initiate an exchange, please:
1. Contact our Customer Support team.
2. Provide your Order ID along with clear images of the product.
3. Our team will review your request and guide you through the next steps.
Cancellation Policy
1. Order Cancellation
Once an order has been placed, it cannot be cancelled. We begin processing orders
immediately to ensure prompt dispatch, therefore all orders are considered final.
2. Order Verification
Kindly review your order details carefully before completing your purchase. By placing an
order, you acknowledge and agree to our no-cancellation policy.
3. Customized & Personalized Products
Customized or personalized products cannot be cancelled, exchanged, or refunded once
the order has been confirmed.
4. Need Assistance?
For any questions regarding your order, please contact our Customer Support team at
mailto: support@kridhanshjewels.co.in or WhatsApp us at +91 7028400871. We're happy
to assist you.
Important
An unboxing video recorded within 24 hours of delivery is mandatory for reporting any damage, missing item, or incorrect product. Unfortunately, we will be unable to process any exchange or claim without this video.